When I got there for the appointment, every person I came into contact with was so friendly and helpful. There was no wait time to speak of, and they made sure I knew what to expect, etc. The facilities are very nice, clean, and welcoming. To Leslie, Cheryl, Tracy, and everyone else whose names I don't recall: thank you for having such a great "bedside manner." Y'all rock!
Again, I'll reiterate that this is where I want to go if I have a choice.
My daughter was sent to this hospital from Gary Job Corps and apparently when humans come from Gary they are treated as sleep for the slaughter. The nurse returns more than once with conflicting information they then discharges my daughter and tells me that she is fine and they discharged her to a internal waiting room. I bring her home and have her follow up immediately with her physicians and she is then directly admitted to the hospital in Respiratory distress, fever, etc...
I am modifying my previous review. Even though the nursing staff in the cardio department was rude and miss handle a situation, hospital patient advocate service does a good job about following up with complaints and provide coaching for the next time. That’s all you can hope for after a bad situation and I’m trying to be open-minded and not let that ruin the overall experience of the hospital. I did have a good experience with the doctors. They were knowledgeable and informative. I give them 2.85 stars and hopefully after the next day my rating will go up.
I had a terrible experience with CTMC. I was sent by a doctor to have very specific tests run, but once I got there the doctor disagreed with the diagnosis and wouldn't run the test. He left me for at least an hour at a time, 3 different times. First time he stated he needed to run a test on my eyes, and would need to numb them. So he put in the drops and disappeared for about an hour and a half. He came back and stated the tool he needed was dead and only 1 person in the hospital could change the battery. He then left for another hour and came back and stated they couldn't find batteries for it, but they were still looking. The final time he returned, after again being gone at least an hour, he stated that he didn't think the test would tell him anything and thought he was wasting my time and referred me to a specialist. So after hours of sitting and waiting, having my eyes numbed for no reason I was discharged. However, they did feel it was ok to charge me for the numbing drops, blood work that was never done, and for the doctors time even though he literally spent about 20 total minutes with me out of the 5-6 hours I was there. I'm still 6 months later fighting their billing department. If I could have given 0 stars I would have.
Seriously, I was so impressed with this ER that I’ll ask to be transported from Austin, Kyle, New Braunfels, or anywhere else in Central Texas, if the need arises. (And I can only hope that it would happen to be during Bobby's shift!)
Again, I’ll reiterate that I’ve seen A LOT of ERs in the area (and elsewhere) and have *never* seen such nice nurses and techs. From the intake desk to the checkout, it was an optimal ER experience. Our nurse Bobby was The Best! He really put my friend at ease, and made the whole process seem less stressful + explained the findings in layman’s terms for us. Additionally, he is STILL the only medical person that even knows what my severe allergy is, and how prevalent it is in medicines: pills, creams, etc., etc. and gels: sanitizers, procedural stuff, etc., etc. (kinda important when going to the hospital or doc's office!)
Update:
Being inexplicably accident-prone, coming from a large family, and working with seniors means that I’ve seen more than my fair share of hospitals – ERs in particular.
All I can say is that one day you too will be a patient and I pray to God they have mercy on your souls. How dare you treat not only my child this way but nobodies child deserves this!!! your day will come for you to be on the other side of good decisions. Boy Bye!!!
I recently went to get a mammogram at CTMC. Before the appointment, Leslie called to set it up and was very helpful in directing me to additional Women's Health options. (I am looking for a new doctor & have been 0 for 2 in this area, so far.)
I just had surgery and spent one night in the hospital. The whole experience was positive. EVERYONE was helpful and gracious. The staff seemed relaxed and worked together as an efficient team.
Elsewhere in the past year, I've had other doctors, nurses, and pharmacists (that were instructed to compound my prescriptions WITHOUT this ingredient) expose me to this very ingredient, despite it being on file, in my paperwork, and on my medical alert bracelets, etc. I've actually had to get a medical tattoo big enough for them to not "miss it."
I accompanied a friend this past April and couldn’t believe how professional & pleasant the nursing staff was. My friend is older and has a lot of health problems, and the CTMC staff worked through everything efficiently to try to find out what was going on, as quickly as possible.
Central Texas Medical Center is a US Hospital based in San Marcos, Texas. Central Texas Medical Center is located at 1301 Wonder World Dr, San Marcos, TX 78666, USA.
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