I never leave bad reviews because I am understanding of humans and they can have bad days. However, in this case I felt offended by Carlos and wanted very much for the powers that be at corporate to be made aware of his behavior. Background: my fiancé visited this store two days ago and talked with Alex. He had a good experience but decided to shop around some more for his wedding band. We came back together today to confirm the purchase of the ring he remembered liking. We were greeted by Carlos and asked warmly if we could be helped. We knew exactly what we wanted and his attitude changed immediately. I'm assuming because it wasn't a flashy piece. We wanted a starter ring with a price tag of $329. He never made eye contact again. He just said "debit?.... or credit?" Again, assuming we were cheap people maybe? It was debit, thank you. He simply ripped off the sticker leaving the gummy glue on the ring, placed the receipt in front of us and gave us a half-hearted "have a nice day." again - never making eye contact. Very very poor customer service. We drove from Austin just to make this purchase and I feel very much disappointed by my experiece here. Not so much as a "congratulations" ever even crossed this person's mind. Rude. I've been in customer service my whole life and you have to learn to fake it at least.
Also another corporate store that does not offer custom work and does not have an onsite jeweler
The staff was awesome! The ladies were GREAT keeping my son entertained and laughing! The gentleman who helped find the rings was awesome as well! They never tried to make us buy something totally out of our budget. They worked with us and we were able to find the PERFECT wedding bands! It's also not very often you can take a toddler into a jewelry store and not get looks like they're about to destroy everything. Thank y'all so much for making it an enjoyable experience!
Great Service and Helps you find what your looking for.
Zales Outlet is a US Jewelry Store based in San Marcos, Texas. Zales Outlet is located at 3939 N Interstate 35 Frontage Rd, San Marcos, TX 78666, USA.
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