I will never forget the expert customer service my husband and I received from Sofia Night Audit Agent. We walked through the front door after my husband begged the hospital discharge him in time to drive to Austin from South Padre Island. He was still in his hospital gown (practically shirtless) no shoes and very disoriented. Sofia treated us with respect and did not judge us. To me the first eye contact and facial expressions can tell if someone is genuine. Sofia not only had patience to check us in but continued to keep and eye out along with Security to make sure my husband felt indipend and that is so important to him. Great family facility and we will always visit.
The breakfast each morning is also a very nice touch. The coffee is sub par, but the made to order omelets and French toast makes up for it.
Clean and pleasant hotel. The staff were friendly and helpful, and the location is convenient to I-35 and the outlet malls. The free breakfast overall was good, but I wish the waffles were self-serve rather than having to wait 30 minutes in line along with people wanting omelets.
I really like this hotel. I've been visiting once a year for the last four years for conferences, and have found the quality of everything to be consistently excellent. The rooms are lovely; every room is a suite and includes a fridge, microwave and coffee maker stocked with tea and coffee. Bathrooms are great. The beds are comfortable and the rooms are always clean.
Free Drink Happy hour in the lounge is a major bonus after a day of meetings. They have plenty of snacks (not just bar nuts) and the staff makes you feel very welcomed.
Very nice atmosphere. I stay here for every business trip I make into San Marcos, and I have never had a single complaint about the rooms, or the staff.
In terms of being a conference venue, this hotel also rates highly. The meeting rooms and amenities are good; they put on great mid-morning and afternoon snacks and coffee, and the ballroom is a great space for larger sessions. Food and service are excellent.
In short, I have absolutely nothing bad to say about this hotel and highly recommend it :)
The staff was very friendly and helpful. Our room was missing an ironing board and the iron wasn't looking great. They promptly replaced both items for us immediately. Would gladly stay here again
The breakfast buffet is also fabulous; it's definitely worth a little extra time to wait in line for a made-to-order omelette! There's a wide variety of other foods including yogurt, fruit, toast, bagels, etc.
Embassy Suites By Hilton San Marcos Hotel Conference Center Spa is a US Spa based in San Marcos, Texas. Embassy Suites By Hilton San Marcos Hotel Conference Center Spa is located at 1001 E McCarty Ln, San Marcos, TX 78666, USA.
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